Frequently Asked Questions
Everything you need to know about your building project and our supplies.
What are your delivery options for heavy building materials?
We offer specialized curbside delivery using crane-arm (HIAB) trucks for bulky items like bricks, timber, and aggregates. Delivery times typically range from 2-5 business days depending on your location.
Can I return unused materials?
Yes, standard stocked items can be returned within 30 days of purchase provided they are in their original packaging and resaleable condition. Please note that bespoke or custom-cut materials are non-refundable.
Do you offer trade discounts for contractors?
Absolutely. We provide competitive trade pricing for industry professionals. You can apply for a trade account through our website or visit us in-store with your credentials to set up a recurring discount.
How do I calculate how much material I need for my project?
We provide digital calculators on our product pages for items like paving, decking, and gravel. If you are unsure, you can contact our expert team with your measurements for a precise estimate.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For large trade orders, we also support bank transfers and approved credit accounts.
Are your timber products sustainably sourced?
Yes, Gills Building Supplies is committed to sustainability. All our timber is sourced from FSC or PEFC certified forests to ensure responsible environmental management.